The Ambulatory Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

•  Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
•  Interviews and registers patients in registration areas that report up through Patient Access.
•  Obtains accurate demographic, insurance, and physician information on registrations.
•  Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
•  Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
•  Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
•  Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
•  Assists in the shadowing/precepting of new employees.

Education: High school graduate, Associates Degree preferred.

Certifications: CPR certification (based on position and as determined by manager).

Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills required.

Experience: One-year previous health care experience preferred. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet

MINIMUM PHYSICAL REQUIREMENTSOCCASIONALLY 1-33% OF THE TIME (0.5 TO 2.5 HOURS)Squat/kneelReaching above shoulderDriving motor vehicles (work required)Lifting/carrying up to 20 lbs. Pushing/pulling up to 60 lbs.Exposed to blood and/or bodily fluidsLoud noisesFREQUENTLY 34-66% OF THE TIME(2.6 TO 5.0 HOURS)Bend/twistExposed to Biohazard waste Utilizing patient equipmentCONTINUOUSLY 67 -100% OF THE TIME (5.1 TO 12 HOURS OR GREATER)StandingWalkingSittingFlexing/extending of neckHand use: grasping, gripping, turningRepetitive hand/arm useComputer skillsPushing/pulling up to 25 lbs.Audible speechHearing acuityDepth perception-visionColor visionPeripheral visionSeeing-far/nearProblem solving skillsDecision making skills Interpreting data skillsCommunicable diseases and /or pathogensChemicals/medications Ability to multi-task within a stressful environment