The Administrative Support III is responsible for performing a wide variety of complex clerical and administrative tasks for the Director of the Department/Division in addition to skilled interaction with parents, patients and employees. Works with highly confidential information, and under minimal supervision. support provider in clinic and the director of a clinical program in Orthopedics.

Schedule: (full time, non-exempt) Monday-Friday, in-office

Location:

405 Butterfly Gardens Drive

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

• Performs administrative duties for department director/chief. Receives and screens telephone calls; greets visitors; appropriately manages Outlook calendar to schedule appointments, manage meeting invites, vacation and PTO.
• Indirect patient care tasks including but not limited to: completing correspondence letters, notes, & forms, monitoring clinic schedules, diagnostic test and surgery scheduling, communicate with insurance to obtain prior authorizations, collate patient education materials, light data entry.
• Establishes filing system and maintains compliance according to HIPPA.  Data input of research info in RedCap™
• Assist with planning, research, organizing, analyzing and completes special projects within specific department/division or facility as a whole.
• Participates in documentation processes, obtaining, compiling, maintaining and issuing necessary records, reports, data or lists, ensuring accuracy of content and correct distribution.
• Prepares and processes documentation for surgical billing
• Directs or assists in onboarding new administrative assistant staff.  Provides mentoring to less experienced personnel.
• Assists other departmental staff as needed.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma or equivalent with business coursework preferred.
• Experience with surgery scheduling preferred and insurance authorization required
• One to three years in healthcare field or applicable experience.
• Effective communication and interpersonal skills required.
• Ability to learn and utilize computer software to perform requested work assignments and projects. (e.g. Microsoft Word, Excel, Outlook)
• Ability to work with highly confidential materials.
• Demonstrates excellent communication and interpersonal skills

MINIMUM PHYSICAL REQUIREMENTS

• Constantly (67-100%): Sitting for extended periods, talking on phone/in-person, typing on keyboard
• Occasionally (0-33%): Standing/walking                                           

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification.  It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE/M/F/Disability/Vet