The Northwest Pediatric Specialists Practice Manager directs operations at one or more physician practices to ensure the highest quality care and services are provided. The manager is responsible for achieving the annual operational and financial goals of the practice and has oversight to ensure efficient operations and workflows for patients, providers, and employees.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

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Nationwide Children’s Hospital. A Place to Be Proud.

• Supervises and motivates by promoting a team approach to problem solving, team development, and goal setting within assigned areas. Ensures clinical staff practices within the scope of their respective licensing/certifying boards.
• Performs management functions including interviewing, hiring, training, and evaluating staff. Counsels’ employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies.
• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers. Facilitates troubleshooting and follow up to ensure effective provider, staff, customer, and peer relationships.
• Adheres to the established controls of quality, compliance, and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, budgeting, as well as processes all invoices and bills for the office.
• Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APPs.
• Manages all revenue cycle processes, including work queues, copays, daily cash drawer, bank deposits, coding compliance, etc. Meets with Practice Administrator and MHP COO to review data trends and develop/adjust strategic priorities. Reviews applicable practice data and identifies variances. Analyzes financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.
• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies. Interfaces with hospital departments, as appropriate, to coordinate necessary infrastructure functions which will include, but not be limited to, IT, Medical Staff Office, Finance, etc.

Education: Associates degree required; Bachelors preferred.

Skills:
• Outstanding communication and interpersonal skills.
• Demonstrated ability for conflict resolution.
• Ability to analyze, solve problems, and execute on strategies in a fast-paced environment.

Experience:
• Two years' experience managing a physician practice OR two years’ experience as a Practice Lead AND has completed an internal MH management development program OR an equivalent external program.
• Experience with CarePath, Scheduling, Registration, Windows Microsoft Office and EMR.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet