Nationwide Children's Hospital

Central Scheduling Representative - Central Scheduling 1

Posted Date 4 weeks ago(8/24/2021 11:33 AM)
Requisition ID


Full Time; Benefits Eligible 

Hours:  Monday- Friday, 9:00am - 5:30pm

Location: Westerville


We are seeking a Central Scheduling Representative - This position is responsible for scheduling numerous clinic outpatient appointments; obtaining of accurate demographic, insurance, and physician information; and pre-registering of outpatients in a timely and accurate manner. Excellent customer service skills are a must.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud


What Will You Be Doing? 

  • Efficiently schedules patients for designated outpatient services and coordinates changes in appointments by canceling and/or re-scheduling as necessary
  • Interviews and registers designated patients in the computer system. Pre-registers 85% of patients scheduled for less than 30 days in the future.
  • Obtains accurate demographic, insurance, and physician information on at least 95% of registrations.
  • Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.


What Are We Looking For?

To fulfill this role successfully, you must possess these minimum qualifications and experience: 

  • High school graduate. Associates degree preferred.
  • Minimum 4 years’ experience in customer service and registration/admitting areas.
  • Keyboarding/typing/data entry skills; and computerized scheduling experience preferred.
  • One year experience working on a mainframe computer. Experience using Outlook, Word and Excel.
  • Excellent interpersonal, verbal and written communication skills, bilingual a plus.
  • Knowledge of medical terminology.

Your Benefits, Your Wellness:

As an employer, Nationwide Children’s recognizes the importance of the benefits we offer. We also recognize the importance of balancing your work and personal needs. Our benefits and Employee Wellness package is designed to:

  • Empower you to be a conscientious health care consumer through educational and wellness activities
  • Establish a work environment that promotes health and well-being
  • Support your financial protection and security in retirement
  • Most of our positions are benefits’ eligible from day 1.

Minimum Physical Requirements 

  • Sitting Frequently (34-66%)
  • Talking on phone/in person Constantly (67-100%)
  • Typing on a keyboard Constantly (67-100%)
  • Standing/walking Frequently (34-66%)
  • Lifting up to 25 lbs. Occasionally (0-33%)


The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.





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