Nationwide Children's Hospital

IGM - Quality Assurance & Quality Control Specialist

Posted Date 2 weeks ago(5/3/2021 8:24 AM)
Requisition ID


IGM - Quality Assurance & Quality Control Specialist


The Genetic Laboratory QA/QC Specialist is responsible for documentation of routine and complex laboratory analyses, quality control, operational improvement, preventative maintenance and education within the Institute for Genomic Medicine. The Genetic Laboratory QA/QC Specialist is also responsible for troubleshooting and providing technical guidance to others when needed.


Schedule: (Full time, Benefits Eligible)



Research III

700 Children's Dr

Columbus, Ohio 43205

Why Nationwide Children's Hospital?

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud


  • Demonstrates the technical and computer skills required for molecular/cytogenetic analysis
  • Accessions samples accurately in research databases, LIS, LIMS, CoPath and/or other related software as indicated
  • Knowledge of routine and complex technical laboratory procedures
  • Records functions in the laboratory information system in an adequate and timely manner
  • Accurately prepares reagents used in laboratory procedures
  • Has greater than two years of experience as a technologist or equivalent in either a cytogenetics or molecular genetics laboratory
  • Demonstrates proficiency in operation, cleaning and maintenance of laboratory instrumentation
  • Performs secondary technical review and verification of cases prior to sign-out
  • Performs routine and non-routine instrument maintenance procedures and documents according to protocol
  • Responsible for IGM QA Monitoring programing including assisting with documentation, reviewing incidents/deficiency reports
  • Use of QA Monitoring tools such as Excel, QPulse, etc.
  • Prepares written results of research and development activities and oral reports when appropriate; utilizes chart, graphs, tables as needed
  • Maintains ASCP certification
  • Performs other related duties as assigned Demonstrates knowledge of and upholds applicable laws and regulation related to the position and maintains a safe environment
  • Wears appropriate personal protective equipment as designated by lab area
  • Reports spills and hazardous situations immediately and acts appropriately
  • Follows established guidelines for access, use and disclosure of patient information
  • Performs preventive maintenance and quality control with appropriate documentation and communication
  • Documents corrective action/incidents as needed
  • Performs and documents daily, weekly and monthly operational tasks as assigned 
  • Participates in quality assurance and continuing education programs
  • Reviews and/or updates applicable SOPs, documents, forms, etc as directed by supervisor
  • Interprets and maintains knowledge of current federal, state and local laws and regulations concerning laboratory billing requirements, including yearly updates
  • Works with Supervisors, Managers, and Directors to prepare for CAP and other inspections processes • Reviews CAP and alternative proficiency testing results Participates in appropriate training and coaching for the IGM laboratories
  • Reviews and acknowledges procedures within established timeframes
  • Completes all assigned training and competency assessments on or prior to deadlines
  • Assists in the instruction of others in performing quality control and quality assurance responsibilities
  • Responsible for overseeing training for new and incumbent employees during orientation period, new procedures/updates and maintaining appropriate documentation
  • Assists with procedure and technical development and acts as a resource
  • Demonstrates the ability to communicate respectfully with coworkers, staff, patients, parents and clients
  • Continuously be the best at providing customer service in an efficient and effective manner to assure customer satisfaction and quality patient care
  • Maintains awareness of current literature and product development in relevant areas
  • Attends meetings of relevance to cytogenetics, molecular genetics, and/or molecular biology on behalf of the Institute for Genomic Medicine and reports/presents material learned • Shares information from professional meetings or current literature as requested by the departmental leadership team
  • Required to complete at least twelve hours of approved continuing education, yearly
  • Serves as General Supervisor as defined by CAP/CLIA guidelines for competency assessments
  • Performs other duties as assigned by the Supervisor, Clinical Director(s) or Manager(s) Demonstrates the ability to make determinations regarding course of action and alternatives by addressing problems, using resolutions and basic troubleshooting skills as applicable to assigned work
  • Uses information from quality control checks to predict and avoid problems
  • Demonstrates the ability to adjust to change, handle interruptions and function on with changing circumstances
  • Maintains knowledge of status of projects as assigned to them 
  • Demonstrates ability to perform in-depth troubleshooting/problem solving and communicates with supervisor when laboratory procedures or equipment fail
  • Able to resolve technical, computer, and customer service problems
  • Confers on a regular basis with Clinical Director(s), Manager, or Supervisors to review status of research/clinical cases and recommends alternative strategies when appropriate 
  • Displays a positive attitude, limits criticism to constructive and provides sound solutions for problems as they arise
  • Investigates and oversees problem solving activities regarding lab incidents or deviations from established procedures and processes Demonstrates the ability to plan and develop new procedures or policies and demonstrates initiative to complete assignments
  • Assists in the selection of additional or replacement equipment and specialized supplies
  • Participates in the continuing refinement of current, standard protocols and creates new protocols for implementation of molecular cytogenetic diagnostic tests for research purposes into routine, clinical laboratory
  • Implements new procedures that contribute to efficiency, effectiveness and improving quality
  • Assists Faculty in preparing and submitting proposals for external funding of developmental activities
  • Assists in validation testing for new equipment, reagents, and protocols
  • Assists in process development/improvement within the department including participating in quality assurance, continuing education programs, departmental meetings and special projects as assigned
  • Assists Supervisor(s) and Manager(s) with duties as assigned Provides courteous and informative internal and external customer service • Treats each patient/family and research project as a top priority • Takes responsibility to resolve customers’ concerns
  • Assures that the customers’ expectation drives behaviors
  • Continuously improves the quality of the services offered
  • Ensures turnaround times are meet with quality results 





  • Bachelor’s degree in medical laboratory science; or a chemical, physical or biological science from an accredited institution and American Society for Clinical Pathology (ASCP) certified as an MT(ASCP), MB(ASCP) or CG(ASCP)


  • At least five years of laboratory experience in cytogenetics, molecular genetics or molecular biology
  • Organizational skills, attention to detail, and computer experience 4. Able to present information through oral or written communication effectively
  • Maintain and foster interpersonal relationships with internal and external customers
  • Demonstrates the ability to work efficiently and independently promoting a team environment and maintaining a cooperative and supportive atmosphere. When personal workload is light, helps others to stay productive
  • Demonstrates the ability to adjust to change, handle interruptions and function with changing circumstances 8. Demonstrate the ability to change communication styles to adapt to various cultural differences

Minimum Physical Requirement:

  • Ability to stand for more than 1 hour at a time, sit for more than 1 hour at a time.
  • Good visual and auditory acuity.
  • Full use of hands and arms.
  • Ability to speak clearly.
  • Ability to lift up to 30 pounds occasionally.
  • Must complete color blind testing.



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