Nationwide Children's Hospital

Social Work Program Manager - Care Coordination (NCH - Partners for Kids)

Posted Date 2 months ago(12/23/2020 2:42 PM)
Requisition ID


Social Work Program Coordinator - Care Coordination


The Program Manager plans, implements, and evaluates the administrative, supervisory and direct service activities for assigned program team staff within the care coordination section of Partners for Kids. Directs a team of professional and support staff to ensure coordination of care providers, patients/families, and payors to provide quality, cost-effective care and prevention across the continuum.  Works closely with the Care Coordination Program Manager (RN) to lead a multidisciplinary team.   Provides direct services and case management support as appropriate.  Demonstrates competencies in providing age-appropriate care to patients from the age of birth to 21 years, and select adult patients.



Partners for Kids

525 E Mound St

Columbus, Ohio 43215

Why Nationwide Children's Hospital?

Why Nationwide Children’s Hospital

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud


What Will You Be Doing?

  • Recruits, trains, evaluates, develops, and as necessary, disciplines and/or terminates subordinate staff.
  • Manages day-to-day operations of the department. Assures that performance standards for all staff are met. Serves as a liaison with internal and external contacts.
  • Oversees and evaluates the performance of case management core functions, including home visiting, by social work staff within the department.
  • Participates and contributes to strategic planning for the department.
  • Participates in department capital and expense budget planning which supports the delivery of quality, cost-effective patient care. Monitors, evaluates and justifies departmental expense and revenue.
  • Develops departmental policies and procedures in collaboration with business manager, RN program manager and other leadership staff.
  • Coordinates the design of educational material and coordinates the orientation of department personnel to social work and case management role functions as well as information systems. Assists and directs staff in the identification of their own learning needs and assists staff in meeting those needs. Coordinates and oversees the educational development of select students.
  • Demonstrates accountability for personal/professional growth by reading current literature and sharing information, participating in professional organizations, and attending hospital and community education programs.
  • Coordinates staff representation on departmental, hospital and community task forces, committees, quality teams and advisory groups. Serves as a representative to such groups when appropriate.
  • Leads program teams in identifying needs, clinical and administrative issues, resources and care goals for identified population.
  • Oversees the clinical case management and social work functions within the department. Maintains a working knowledge of assigned functions. Serves as a liaison with third party payors, community agencies and leadership regarding these essential functions.
  • Provides leadership in defining department staff’s role in addressing quality concerns on hospital teams. Evaluates the appropriateness and timeliness of services and treatments according to best practice standards. Analyzes patient and aggregate variances to improve outcomes and care processes in conjunction with the program team members.
  • Oversees the social work functions. Assures that these practices meet departmental, hospital, regulatory and professional standards.
  • Promotes multidisciplinary collaboration between all members of the health care team in an effort to coordinate quality patient care.
  • Coordinates the assignment of resources. Plans and organizes staff coverage. Works in collaboration with the leadership team involved in the care of patients.
  • Provides direct clinical services when appropriate to develop standards of practice, lead new initiatives or maintain clinical expertise.
  • Assumes responsibility for the operation of the department in the Director’s absence as needed.
  • Participates in and supports formal research and extramural funding projects. Assures that grant programs within area of responsibility meet the requirement of funding agencies. 


Knowledge, Skills and Abilities Required:



  • Master's Degree in Social Work
  • Licensure as a Licensed Independent Social Worker (LISW-S) in the State of Ohio required


  • At least three (3) years of clinical experience
  • Strong leadership experience – documented ability to manage large teams in an innovative environment

Skills and Abilities

  • Supervisory skills required to plan, assign, and evaluate the work of subordinate staff. Analytical skills required to oversee and organize the work of others, and to develop and administer sound policies, procedures, budgets, and multidisciplinary practices.
  • High level of initiative, self-direction, and accountability for actions required.
  • Exceptional customer service, communication, negotiation, and interpersonal relationship skills required for interaction with contacts.
  • Strong leadership and decision-making skills.
  • Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent required.
  • Strong organizational skills required to evaluate existing policies/procedures/standards, and to develop and implement enhancements and/or new systems.

Minimum Physical Requirements

  • Sitting - frequently
  • Talking on phone/in person - frequently
  • Typing on a keyboard - constantly
  • Physically Active - frequently

EOE M/F/Disability/Vet


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