The Patient Flow Coordinator (PFC) role is to expedite patient care and facilitate outcome improvement. The PFC will manage Behavioral Health patient throughput in the Behavioral Health Pavilion (BHP) by clinically communicating and coordinating the flow of patient attendances, admissions and discharges. The PFC will serve as an advocate for patients and families of Nationwide Children’s Hospital.
This position is Part-time 20-32hrs available
1st, 2nd & 3rd Shifts Available (8hour shifts, but will consider 12hr shifts)
Rotating Weekends & Holidays Required
The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.
Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud.
The PFC must implement and support the philosophy, mission, values, standards, policies and procedures established by Nationwide Children’s Hospital and Big Lots Behavioral Health Services. Additionally, the PFC is responsible for:
1.Coordinate pediatric patient flow, including but not limited to: the arrival and departure of emergency vehicles, and internal/external transfers via the transport sally port.
2. Monitor patient movement between PCC and EOS, YCSU, IPUs, and medical specialties.
3. Responsible for bed placement in EOS and other BHP units as assigned
4. Monitor and manage patient waitlist in EPIC
5. Track and update community bed information
6. Coordinate and attend patient waitlist/placement huddle.
7. Serve as liaison between bed management, providers, nursing, and ancillary staff to assure timely patient placement.
8. Assists in organizing medical environment and patient care teams to achieve unit outcomes.
9. Engage in collaborative decision-making regarding ambulance diversion, patient transfers etc.
10. In the absence of senior administrators, serve as negotiator to resolve problems related to patient flow in the best interest of the patient and organization.
11. Facilitate Quality Improvement Activities (QIAs) to identify areas of improvement.
12. Minimize patient access and flow barriers
13. Ensure HIPAA compliance
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor of Science in Nursing (BSN). Nursing license in the state of Ohio required; RN.
Two years of progressive clinical experience preferred
Knowledge of Patient Family-Centered Care principles and resources
High level of initiative, self-direction, and accountability for actions required.
Exceptional customer service, communication, negotiation, and interpersonal relationship skills required for interaction with internal and external contacts
Knowledge of medical terminology
Ability to relate to diverse age and demographic backgrounds
Quality improvement competency
Proficient in Microsoft Office Suite and able to navigate software applications including EPIC and others.
Minimum Physical Requirements
Must be able to see, hear, stand, walk, speak, read and preform manual tasks with or without accommodation, and care for oneself with little or no difficulty.
Must be able to:
Independently lift up to 25lbs - Frequently
Sitting - Frequently
Talking on phone/in person - Frequently