Nationwide Children's Hospital

  • Administrative Support Lead Department of E.N.T

    Posted Date 2 weeks ago(1/11/2019 4:18 PM)
    Requisition ID
  • Overview

    Full Time, Benefits, Eligible


    The Administrative Support Lead in the ENT department supervises the team of administrative assistants and surgery schedulers, serves as Fellowship Coordinator, and provides direct administrative support to assigned physicians. Works in close collaboration with Chief of ENT, the ENT Service Line Administrator, and other departmental leads.


    Why Nationwide Children's Hospital?


    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.



    1. Supervises ENT administrative assistants and surgery schedulers. Includes hiring, training, conducting performance appraisals, and administering corrective actions.

    2. Ensures adequate staffing to support all clinic locations. Creates monthly staff schedules. Addresses call offs and last minute schedule changes.

    3. Works with co-leads in the department to ensure accuracy and consistency among clinic calendars, physician outlook calendars, and Epic.

    4. Delegates procedural prior-authorizations to assigned staff.

    5. Provides administrative support to assigned physicians. Support includes making travel arrangements, preparing employee reimbursements, scheduling meetings, assisting with credentialing paperwork, and other miscellaneous administrative needs. Communicates relevant data and account balances to physicians.

    6. Serves as Fellowship Coordinator. Ensures all ACGME program requirements are met. Communicates and works closely with physician Program Co-Directors and Education. Attends monthly Program Coordinator meetings. Records information and pulls data from MedHub computer system.

    7. Works with counterparts at OSU in the on-boarding of rotating residents, faculty development meetings, and re-credentialing paperwork.

    8. Prepares agendas and meeting minutes for departmental and Faculty meetings.

    9. Knowledgeable about entire surgery scheduling process. Covers clinic for staff when needed.

    10. All other related duties as assigned.



    1. High school graduate or equivalent.

    2. Courses in typing, shorthand, bookkeeping and use of basic office equipment.

    3. Ability to type 60 wpm.

    4. Minimum of three years secretarial experience; medical and/or research work experience preferred.

    5. Two years of office management or supervisory experience preferred.

    6. Skills in operating a personal computer, and wordprocessor. Must be familiar with various software packages (e.g., Word, Excel, PowerPoint).



    Sitting for extended periods Constantly (67-100%)

    Talking in person/on the phone Frequently (34-66%)

    Typing on a keyborad FrequentlyStanding/walking Occasionally (0-33%)


    The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet



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