Nationwide Children's Hospital

  • Parent Support Specialist- Behavioral Health

    Posted Date 2 months ago(1/9/2019 4:13 PM)
    Requisition ID
    Behavioral Health
  • Overview

    The Parent Support Specialist (PSS) role is specifically designed for a parent/guardian who has firsthand experience caring for a child with a mental illness and has lived experience of navigating the mental health system. This role provides the opportunity for the PSS to provide support to parents as they navigate the acute care mental health system at Nationwide Children’s.


    Parent Support Specialists will provide emotional support, engage with and empower caregivers of children within the acute care mental health system. PSS will work collaboratively with a multi-disciplinary team while advocating on behalf of parents/guardians of children experiencing a mental health crisis.



    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, wherePassion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.

    The Parent Support Specialist implements and supports the philosophy, mission, values, standards, policies and procedures established by Nationwide Children’s Hospital and Big Lots Behavioral Health Crisis Services.


    The Parent Support Specialist provides empathy, advocacy, collaboration and other responsibilities as outlined below:

    • Provides peer advocacy services & emotional support to parents
      • Acts as a parent liaison by demonstrating ability to assist families in navigating the mental health care system
      • Provides empathic and supportive responses to parents/guardians
      • Demonstrates an ability to appropriately self-disclose.
      • Demonstrates availability, trustworthiness and dependability.
    • Works collaboratively and constructively as a member of multidisciplinary team
      • Demonstrate ability to provide family-centered consultation and education to behavioral health team members, hospital staff, and other personnel.
      • Uses skills to resolve conflicts and join differing perspectives of health care providers with that of parents/guardians
      • Practices within identified area of expertise
    • Maintains Professional Standards
      • Practices in accordance with hospital policies and procedures
      • Demonstrates punctuality
      • Maintains professional demeanor & professional boundaries in interactions with patients and multidisciplinary team.
      • Demonstrates critical thinking/problem solving, coordination and time management
      • Maintains confidentiality in accordance with law
    • Completes documentation & other necessary administrative tasks in a timely manner medical record.


    Knowledge, Skills and Abilities Required                                                                                                                   

    • Education: High School Diploma or High School Equivalency Diploma
    • Required: Has firsthand experience caring for a child with a mental illness and has been involved in mental health services.
    • Knowledge of Family-Centered Care principles and resources


    Minimum Physical Requirements                                                                                                                                   

    Must be able to see, hear, stand, walk, speak, read and preform manual tasks with or without accommodation, and care for oneself with little or no difficulty.


    Must be able to

    Independently lift up to 25lbs - Frequently

    Sitting - Frequently

    Talking on phone/in person - Frequently

    Typing on a keyboard - Frequently

    Standing/walking - Frequently



    The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.


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