Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner. Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Nationwide Children’s Hospital, Patient Transportation Department, Consulting Agencies, and Regulatory Agencies.
Acts as a positive role model and team player demonstrating the hospital’s mission and values.
Transporting Patients, Medical Equipment and Patient Related Items
· Responds to transport requests with a sense of urgency, meeting time delivery goals.
· Ensures patient safety by following established procedures and using only approved rolling equipment.
· Ensures proper transport of patients with specific needs, for example: those requiring oxygen tanks, cardiac cath patients, post anesthesia patients, those requiring IV’s, drainage tubes, etc.
· Follows department protocols using dispatch and transport system appropriately.
· Transport patients between departments and to/from patient care areas via wheelchair, wagon, crib, bed, stretcher and other transport equipment, or ambulation as requested.
· Maintain patient’s chart during transport and ensure confidentiality of patient information at all times.
Care of Transport Equipment and Supplies
· Collects and returns various types of equipment to proper staging/storage locations.
· Disinfects and cleans transport equipment before and after each patient use and as required.
· Maintains equipment and enters appropriate work orders for equipment in need of repairs.
Client and Patient Relations
· Follows hospital/department protocols for checking in/out (signing in/out) patients, verifying their identity via determined two-step process and following all specific isolation precautions identified.
· Ensures comfort of the patient in all cases.
· Maintains positive attitude and professional demeanor at all times.
· Alerts caregivers immediately to any signs of patient distress, change in status, or clinical equipment malfunction.
· Works closely with hospital staff and openly communicates and problem solves to ensure clinical staff and patient needs are met.
· Considers needs of family members and visitors of patients when necessary.
· Assist Transportation Dispatcher in answering incoming phone calls when necessary.
Program Quality Standards
· Meets all performance related standards including response, active and completion times.
· Ensures timely response to all patient and patient-related transportation requests and logs into Dispatching System immediately in accordance with established departmental guidelines.
· Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
· Maintains a patient/customer focus fostering a teamwork environment.
· Follows hospital specific protocols, for example: isolation and radiation precautions.
· Adheres to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard.
· Uses safe lifting procedures and practices when transferring patients to and from wheelchairs, stretchers, beds, etc.
Other Duties and Responsibilities:
· Strives for professional and personal growth.
· Actively participates in orientation and training activities.
· Adheres to all Human Resource policies and procedures including those listed in the Employee Handbook and established by the Hospital and Department.
Education, Training and Experience:
Particular Knowledge, Skills, and Abilities:
· Effective verbal and listening communication skills
· Service/Quality focused to meet a wide range of needs
· Able to navigate to/from various locations throughout the facility
· Problem solver that can think quickly in cases of emergencies or unusual situations
· Able to multi-task and work at a fast pace
· Displays neat, professional appearance with a smile
· Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients
Physical Demands: The physical demands described herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift up to 50 pounds and utilize various types of equipment to push/pull/move up to 1,000 pounds.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually loud.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.)