Nationwide Children's Hospital

  • IS PC Support Analyst - IS Onsite Services

    Posted Date 5 days ago(12/6/2018 9:10 AM)
    Requisition ID
    2018-14389
    Category
    Information Technology
  • Overview

    The PC Support Analyst is responsible for resolving complex technical support issues, analyzing business needs, defining requirements, PC Support, managing and supporting installed applications in support of assigned support areas and customers.  The PC Support Analyst serves as a customer liaison for assigned business areas to assist customers with all areas of IS support.   

     

    Hours are Tuesday-Saturday: 8am-5pm

     

    **Position may require employee to drive own vehicle on a regular basis to perform job duties and the employee must be able to meet requirements as outlined in the HR Policy number E21-Motor Vehicle Background Checks and Insurance coverage**

    Responsibilities

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.

     

    • Provide troubleshooting, problem analysis, debugging, and resolution of assigned system issues meeting established SLA's timeframes.
    • Plan, design, develop, build, install, and support computers, laptops, tablets, printers, mobile devices, and software applications to meet assigned customer needs.
    • Provide customer service to define business needs and translate those needs into system functionality requirements and quality control processes.
    • Provide analysis on system design specifications and system/product evaluation.
    • Coordinate IS resources for project and operational support.
    • Liaison with application owner for each supported application to resolve application issues
    • Develop customer and system documentation as required.
    • Proactively seek opportunities to cross-train in all areas of Desktop Support including mobile devices, printers, network connectivity, and a variety of software packages.
    • Provide effective user training and support.
    • Perform system updates, patches, service releases, and upgrades as needed.
    • Perform other duties as assigned.

     

    Qualifications

    • Minimum 3 years’ experience providing PC Support.
    • Experience in health care environments preferred.
    • Bachelor Degree in related Information Technology is required.
    • A+ & MCDT certification or similar qualification is desirable.
    • Exceptional communication, interpersonal, customer service, presentation skills required to interact effectively with all levels of the organization and external contacts.
    • Project management skills required with a minimum of 2 years project management experience. 
    • Exceptional technical, problem analysis, research and trouble shooting skills.
    • Requires expertise and skills in supporting a variety of software applications including MS Office, Adobe Products, project, remote access tools along with solid OS, VPN, Mobile Devices, Active Directory and Advanced PC hardware troubleshooting skills.
    • Must have the ability to deal with complex issues and multiple tasks at one time.
    • Must be customer-focused with a proactive 'can-do' attitude and excellent time management skills.
    • Ability to work in a team environment and remain calm under pressure.
    • Ability to understand and utilize problem determination tools and techniques to identify and effectively resolve problems
    • Ability to work flexible schedules to meet job requirements, requires rotating on-call support, occasional after-hours support and overnight travel.
    • Position may require employee to drive own vehicle on a regular basis to perform job duties and the employee must be able to meet requirements as outlined in the HR Policy number E21-Motor Vehicle Background Checks and Insurance coverage.
    • Positive professional image.

     

    Minimum Physical Requirements:

    Independently lifting and moving up to 50 pounds.

    Regular visits to customer desktops on multiple floors and buildings.

    Ability to type

     

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

     

    EOE M/F/Disability/Vet

     

     

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