The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.
Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud.
1. Systems Analysis and Support
- Plans, designs, develops, tests, implements, and supports software applications to meet organizational needs.
- Provides customer service to define business needs and translate those needs into system/application functionality requirements.
- Provides analysis on system design specifications and system/product evaluation.
- Provides system coding and programming as required.
- Develops and implements data queries and reports as needed.
- Creates and maintains high quality system, report, and interface test scripts.
- Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for the identity management systems, understands and approves back up procedures, tests DR plans and system restores, and maintains current data in DR databases and tools.
- Determines and defines necessary budget items to support assigned systems.
- Coordinates IS resources for project and operational support.
- Develops system documentation.
- Provides effective user training and support.
- Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.
- Performs system updates, patches, service releases, and upgrades as needed.
- Performs other duties as assigned.
- IS Operational Support
- Utilizes IS Operational support systems to include the Help Desk, Change Control, Problem Management, source and version control, and other systems as required; leads the development of these systems through feedback and analysis, and assists in enforcing the support and use of these systems throughout IS.
- Builds and maintains vendor relationships to ensure products and/or services meet the business needs and objectives of the Hospital.
- Works to minimize systems outages and the effects of outages on Hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new solutions or system changes.
- Sets the example for providing fiscal responsibility in the use of Hospital resources by designing, implementing, and maintaining solutions to best utilize those resources in areas of responsibility.
- Project Management
- Knowledgeable of the Children’s Hospital IS Project Management Office (PMO) methodologies to include familiarity with defined project phases and project deliverables.
- Leads projects that are small to mid-size in complexity, scope, and cost involving a limited number of IS departments or customers.
- Leads project reporting, schedules project execution, and facilitates meetings.
- Actively seeks assistance and guidance from the PMO on project execution.
- Information Assurance
- Knowledgeable of and adheres to Children’s Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.
- Develops, implements, and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect Children’s Hospital information and resources at established, defined levels.
- Actively protects sensitive, classified, and confidential information.
- Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.
- Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).
- Reports suspected security and/or privacy incidents following established Children’s Hospital procedures.
- Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.
- Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.
- Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.
- Teamwork, Collaboration, Professionalism, and Leadership
- Sets the example and provides leadership when working with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.
- Sets the example in establishing and maintaining a professional demeanor and being accountable for their performance.
- Sets the example for establishing a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.
- Develops and maintains expert level knowledge and skills in technical and professional areas.
- Mentors and trains IS staff members in areas of specialty.