Nationwide Children's Hospital

  • Community Practice Medical Assistant, Upper Arlington

    Posted Date 3 weeks ago(10/24/2018 8:32 AM)
    Requisition ID
    Nursing Support
  • Overview

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.

    This is a Full-time, 1.0 FTE, 40 hours a week, non-exempt/hourly, and benefits eligible position. Practice located in Upper Arlington.

    Competitive pay based on experience.


    Medical Assistants (MA) are part of a care team dedicated to the highest quality of care for our pediatric patient population and their families in Ambulatory Services at Childrens Community Practices (CCP). The Medical Assistant is directly responsible to the Program Manager or Supervisor for the work unit, and has daily reporting responsibilities to the lead Registered Nurse/Lead Medical Assistant present in the clinic. The Medical Assistant takes directions and follows orders for delegated duties (see Appendix A) from a Licensed Physician and physically present in the clinic. The Medical Assistant may provide direct patient care to the pediatric/adolescent/adult population served within the ambulatory setting. The MA will provide the highest quality of care. Verification of skill competency may include initial and possible annual verification for specific procedures as defined in Appendix A. Interventions/tasks performed by the MA must adhere to approved standards of care as defined by Ohio Department of Health and Nationwide Childrens Hospitals guidelines for Community Practices, policies, procedures and standards. In compliance with the Ohio Administrative Code (set forth at OAC 4731-23-02(B), a Medical Assistant is considered an Unlicensed Assistive Personnel (UAP).



    1. Medical Assistants at CCP assist with the following clinical tasks:a. Rooming of patientsb. Vital signsc. Heights and weightsd. Screening questions, transcribing patient or families responses into the medical record such as:  Allergies  Pain  Psychosocial  Cultural  Nutrition

    2. Provides basic supportive care:a. Nutrition b. Mobility c. Elimination

    3. Collects and reports data to a Licensed Professional, including any abnormal findings and documents all findings in the medical record. The MA may not assess, interpret findings or plan care based on the findings.

    4. Performs only medical procedures that are approved for an MA to perform at Childrens Community Practices. Please see Appendix A for a complete list of approved procedures.

    5. Medications: Administers only medications approved for an MA to administer at Childrens Community Practices. Please see Appendix B for a complete list of approved medications.a. Must follow Childrens Community Practice Medication Administration Policy and document the Medication 5 Rights. b. Medical Assistants can act only on a medication order placed by a physician. Medical Assistants cannot act on medication orders placed by an Advanced Practiced Nurses (APN) or a written protocol order for a medication placed by a RN. c. The following criteria must be met for an MA to act upon a written order that is outside the scope of UAP: Within the guidelines/policies and procedures set by Childrens Community Practices and other regulatory agencies governing practice within Nationwide Childrens Hospital.  Approved by the specific service/program and be listed in Appendix A  Adhering to organizational specific policy and/or procedures set forth by Childrens Community Practices for the procedure, intervention and/or mediation administration  Competency verification, initial and annual as indicated by the hospital or Program Manager. (see appendix A)  A signed written order is in the patient?s medical record prior to initiating an order. The order must be signed by the Physician o Medical Assistants may not take verbal or telephone orders or initiate protocol orders. o The ordering Physician must be present in the clinic or unit and immediately available while the order is being acted upon.

    6. A Medical Assistant may take direction and delegation of orders and/or tasks from a Registered Nurse, Licensed Practical Nurse and an Advanced Practice Nurse (APN) as long as it meets the following criteria:a. Is within the training and scope of the Medical Assistantb. Initial and annual competencies are verified, as needed, prior to performing the task, treatment or intervention.c. See Appendix A for a detailed list, as well as specific clinic/program approvals.



    1. Prepares medical record for patient/family visits, including pre-visit data gathering.

    2. Greets patient/families and escorts to exam rooms. Updates patients/families in the waiting area regarding waiting time, delays as directed.

    3. Assists with general reception filing, record keeping, and copying.

    4. Obtains release of information forms and adheres to HIPAA regulations regarding protected health information.

    5. Places lab data in the medical record.

    6. Answers phones and directs questions appropriately.

    7. Follows up on broken appointments and makes patient reminder calls as directed.

    8. Orders and stocks supplies as needed.

    9. Registers patient as instructed and after completion of training program. Schedules patient appointments as directed.

    10. Manages time and resources to complete assigned tasks in an efficient manner.



    1. Assists in maintaining a safe clean environment for patients and families.

    2. Performs cleaning duties as assigned.

    3. Checks electrical equipment for inspection stickers/expiration date.

    4. Reports supply/equipment problems to supervisor.

    5. Assures that Joint Commission Environment of Care standards are maintained in clinic.

    6. Follows safety and emergency policies/procedures, OSHA standards/universal precautions.



    1. Acts as a preceptor for orientation and training of new staff, float staff and students as directed.

    2. Provides peer input for performance appraisals when appropriate.

    3. Obtains Certification or Registration through one of the two below agencies within one (1) year of hire and maintains a current certification/registration thereafter: a. CMA (Certified Medical Assistant) through American Association of Medical Assistants b. RMA (Registered Medical Assistant) through American Medical Technologists.

    4. Identifies own learning needs, seeks assistance and attends educational programs as needed.

    5. Attends or completes annual and mandatory in-services and training within designated time frames.

    6. Participates in educational activities offered by the unit/area/division.

    7. Participates in unit/program/area quality improvement activities.

    8. Maintains, assembles and distributes patient/family education materials as directed by Nurse/APN/Physician.



    1. Participates as a member of the patient care team by assisting others and participating in unit councils and staff meetings.

    2. Performs job within the framework of the policies and procedures set forth by Childrens Community Practices Demonstrates awareness of and support for the principle of Family Centered Care.

    3. Demonstrates promptness and consistency in meeting scheduled work commitments.

    4. Provides age-appropriate care (based on growth and development principles) to patients and families.

    5. Practices respectful interpersonal interaction with patients/families and other members of the patient care team.

    6. Communication and interaction in the presence of patients and staff is professional and follows HIPAA guidelines.

    7. Maintains confidentiality and sensitivity to the special needs of patients and families.

    8. Performs other duties as assigned, within scope and standards set by Nationwide Children's Hospital and with appropriate training and competency verification as needed.



    1. EDUCATION: a. High School diploma or equivalent required. b. Associates degree desirable. c. Successful completion of a Medical Assisting training program

    2. LICENSURE: a. Certification or registration required through one of the two below agencies within one (1) year of hire:  CMA (Certified Medical Assistant) through American Association of Medical Assistants ? RMA (Registered as a Medical Assistant) through American Medical Technologists.  If not CMA or RMA at point of hire, one (1) year of previous Medical Assisting experience required and eligible to sit for the CMA/RMA within one (1) year of hire.  Maintaining a current certification with CMA or RMA.

    3. Successful passage of an NCH administered math test required prior to hire.

    4. Previous Medical Assistant experience, in the pediatric setting highly desirable.

    5. Strong written and verbal communications, interpersonal and problem-solving skills and professional behavior in the presence of patients and staff.

    6. Successful completion of Unlicensed Assistive Personnel orientation, and skills verification as provided by Childrens Community Practices and on site training.

    7. Must demonstrate competence as defined in the Medical Assistant responsibilities/skills checklist in providing age appropriate care and services to pediatric patients of all ages and select adult populations.

    8. CPR trained (American Heart Association Heart saver with pediatric content) course, or Health Care Provider course or Red Cross equivalent.

    9. Ability to maintain confidentiality of information and follow HIPAA requirements.

    10. Valid Ohio drivers license and transportation required to travel to off-site facilities.

    11. Computer familiarity and literacy with general data entry. Ability to learn and be proficient with specific computer programs, systems and Electronic Medical Record documentation.


    MINIMUM PHYSICAL REQUIREMENTSMust be able to see, hear, stand, walk, speak, read and perform manual tasks with or without accommodations, and care for oneself with little or no difficulty. Must be able to independently lift up to 25 lbs. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.




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