Nationwide Children's Hospital

  • Patient Access Supervisor-Westerville Close to Home

    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
  • Overview

    Full time position

    Schedule: Monday - Friday, 8:30am - 5:00pm (One Saturday morning, quarterly basis and once a month evening)

    Locations: 90% in Westerville, and 10% in Mansfield

    Benefits eligible


    This position is responsible for ensuring registration is occurring accurately and in a timely manner. This includes coordinating activities and communicating with various departments who are affected by registration information. The supervisor initiates appropriate steps to resolve departmental, interdepartmental, and payer issues that affect registration process and information.


     Why Nationwide Children's Hospital?

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.



    1. Supervises staff assigned to the work unit. Works with the manager in the hiring, terminating, and counseling of staff.

    2. Oversees staff in a 24/7 operating department.

    3. Collects and monitors employee?s productivity and quality.

    4. Evaluates the performance of assigned staff and completes the Performance Appraisal form.

    5. Documents and provides timely feedback regarding concerns received about staff?s behavior or job performance.

    6. Implements and enforces the department's policies and procedures.

    7. Guides the department to meet the set goals and standards.

    8. Schedule and conduct monthly team meetings.

    9. Ensures time and attendance is completed for department each pay period for Patient Accounts.

    10. Ensures appropriate staffing needs are maintained in all areas of the department.

    11. Deals directly with various publics including patients, parents, third parties, vendors, management, and staff.

    12. Acts as a liaison between department and other hospital departments in billing needs and requirements.

    13. Stays abreast of, and educates staff on, governmental regulations, contract requirements, and anticipated future needs. Ensures that all unit staff is in compliance with governmental regulations.

    14. Strives to further automate the department.

    15. Strives to find solutions to hospital wide and department wide operational issues affecting the accounts receivable and/or customer service.

    16. Develops staff to become empowered decision-makers.

    17. Performs other duties as assigned.



    1. Bachelor degree in Business Administration or related field, or equivalent combination of education and experience.

    2. Two - Five years of experience in leadership / management position preferably in a healthcare environment.

    3. Ability to effectively initiate and manage multi-disciplined projects.

    4. Must be able to work and staff hours of operation.

    5. Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third party payers.

    6. Detailed understanding of a managed care environment and its impact on the hospital's bottom line.

    7. Demonstrated ability to effectively manage multi-disciplined projects and multiple people.

    8. Excellent communication and customer service skills.

    9. Working knowledge of mainframe admitting and billing computer systems ( EPIC preferred) and experience using Outlook, Word and Excel.

    10. Demonstrated traits of teamwork, cooperation, and positive and enthusiastic role model.

    11. Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with clinicians, managers and external groups.

    12. Demonstrated ability to identify opportunities for process improvement, identifies solutions and plan for and implement those same solutions.



    Note frequency as Constantly (67-100%), Frequently (34-66%) and Occasionally (0-33%) for each requirement. Also note any lifting requirements with pound limit.Talking on the phone/in person Constantly (67-100%)Sitting Constantly (67-100%)Independently able to lift up to 20 lbs. Occasionally (0-33%) The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.


    EOE M/F/Disability/Vet


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