Nationwide Children's Hospital

  • Ambulatory Patient Access Rep-Orthopedic Clinic

    Posted Date 1 month ago(9/12/2018 10:48 AM)
    Requisition ID
  • Overview

    Full time, Benefits Eligible


    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.


    Responsible for greeting and registering patients, answering telephone calls, scheduling appointments and pulling and filing medical charts when indicated. Demonstrates competence defined (*) in Ambulatory Registration Specialist responsibilities in providing age-appropriate care and service to patients from the age of birth to 21 years, and selected adults


    1. Patient Information/Medical Record/Chart Preparation/Electronic Medical Record

          *2. Greet patients/families, handout appropriate packets.

          *3. Register Patient: collect/assess/enter current demographic, social security number guarantor and emergency contacts information

    1. Downtime Registration
    2. Scheduling
    3. Pre-registration (when applicable)
    4. Pre-certification/Pre Authorization
    5. Financial Counseling/Billing
    6. Telephone lines
    7. Copy patient information and fax it when requested.
    8. When medical record specialist is not available, pull patient’s medical record charts for information and/or review.

        *12. Do initial TB screening for all patients.

    1. Educate patients about WIC when indicated.
    2. Develop and implement system to ensure that all needed office supplies are ordered, received, and stocked in area.
    3. Contact facility coordinator or program manager/RN Clinical Leader when equipment needs repair.
    4. Make appointments/referrals for PCC and Specialty clinics as instructed by physician.
    5. Purge medical record files as appropriate in coordination with Health Information Specialist.
    6. Make appointments for diagnostic tests, notify nurse and family and put dates on charts.
    7. Check on referrals when referrals are necessary at the time of visit.
    8. Work collaboratively with the Reach Out and Read Coordinator to ensure that the books supplied by the Reach Out and Read program in the clinic waiting rooms are organized and the supply is updated when necessary (as applicable).
    9. Maintain confidentiality of patient information.

       *23. Perform vital signs (temperature, weight, height and BP) as directed by physician/nurse (when indicated and appropriately trained).

    1. Demonstrates awareness of and support for the principle of Family Centered Care.

       *25. Perform miscellaneous clinical duties as trained and required.

    1. Perform other duties as assigned.


    1. High School graduate, Associate Degree preferred. Knowledge of filing, PC operation, Lab and Radiology order entry and office skills.
    2. One year previous health care clinical experience preferred but not required.
    3. Must be able to answer multiple telephone lines, file documents, pull medical charts and operate PC.
    4. Must have Ohio driver’s license and be able to drive to and from all of the Close to Home Physician Care Centers, as staffing needs change. (for Float Staff only that are required to drive during working hours)

    Must be able to see, hear, stand, walk, speak, read and perform manual tasks with or without accommodation, and care for oneself with little or no difficulty.

    Sitting Constantly (67-100%)

    Talking on phone/in person Constantly (67-100%)

    Typing on keyboard Constantly (67-100%)

    Standing/walking/reaching/bending Occasionally (0-33%)


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