Nationwide Children's Hospital

  • Lab Supervisor- Lab Central Process & Accessioning (Bi)

    Posted Date 2 months ago(8/28/2018 3:49 PM)
    Requisition ID
    Allied Health
  • Overview

    Full Time, Benefits Eligible

    2:30pm-11:00pm with flexibility for meetings and projects

    The Supervisor is responsible for overall operations of assigned laboratory section. This task is accomplished through oversight of processing/testing of laboratory specimens and technical decisions/direction (if applicable). Includes direction of workforce, problem investigation and resolution, developing and implementing procedures/processes, assuring quality and regulatory compliance tasks, assignment/delegation of duties, education/competency and training, and communication with a variety of different customers. The Supervisor will be a supportive link between staff, Specialist II, Manager, other areas within the Laboratory Department, and should project a professional image through all communication to internal and external Nationwide Children's Hospital customers.It is essential that the individual has above average communication and organizational skills and be willing to work independently as well as part of a management team. The Supervisor assists the Manager with their responsibilities as required.


    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.


    1. Creates and maintains an environment for Customer Service.

    • Continuously improves the quality of the services offered.
    • Assumes the responsibility of customer focused care while respecting medical significance of department and its operations.
    • Serves as technical and procedural resource to medical, nursing, and support staff.
    • Works with other hospital personnel/committees to implement multi-discipline projects.
    • Specimen problem investigation and resolution for customer/patient, includes incident reporting and resolution.

    2. Communication.

    • Demonstrates the ability to communicate positively and respectfully with staff, patients and clients.
    • Maintains and fosters interpersonal relationships with internal and external customers.
    • Demonstrates the ability to present pertinent information, whether oral or written, in a clear, concise and effective manner to staff, and management.
    • Demonstrates the ability to provide feedback that is useful and assists in individual improvement.
    • Communicates updates/process changes with the staff.

    3. Policy and Procedures.

    • Create, update, and maintain procedures.
    • Educates staff on new policies and procedures.
    • Promotes positive acceptance while remaining open to suggestive improvements.
    • Assists, through support, the development or implementation of new testing or processes.

    4. Compliance.

    • Maintains and enforces all safety guidelines OSHA, Joint Commission, and CAP within the department.
    • Oversees quality assurance protocols as required.
    • Oversees instrument maintenance program, supports regular preventive maintenance, and maintains records of service.
    • Attends continuing education seminars and workshops; maintains current knowledge.
    • Trains new staff members and ensures staff is competent/educated about processes/protocols.

    5. Maintains fiscal accountability.

    • Maintains cost effectiveness, maximizing available resources.
    • Monitors inventory of supplies, required for department operations.
    • Places orders for materials/supplies and receives/stocks supplies appropriately.
    • Demonstrates appropriate management of finical resources.
    • Contributes to section planning, budgeting, and overall processes.

    6. Leadership.

    • Demonstrates awareness of technical/professional strengths and weaknesses and seeks opportunities to develop further.
    • Maintains strategic viewpoint considering broad range of factors.
    • Develops clear goals for operation maintaining a positive attitude toward attainment of those goals.
    • Serves as assigned on-call coverage for the department.
    • Assist manager with assigned duties/responsibilities.
    • Promote a cohesive work environment and identify resolutions to improve morale.

    7. Management of staff.

    • Demonstrates ability to select, train and motivate staff encouraging and supporting others to achieve.
    • Monitors day-to-day laboratory operations; direct workforce appropriately.
    • Prioritizes and adjusts work schedules.
    • Maintains equitable and appropriate workflow and responsibilities.
    • Maintains awareness of staff development issues, providing timely and specific feedback.
    • Challenge staff through task assignments and coaching/counseling.
    • Delegation of duties and technical decision/direction of staff.
    • Oversight to processing/ testing/ resulting specimens.
    • Responsible for PARs and appropriate disciplinary actions.
    • Demonstrates compliance with institutional standards by conducting timely department orientation, performance evaluations and monitoring progress of staff learning plans.

    8. Demonstrates the ability to make determinations regarding course of action and alternatives.

    • Addresses concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
    • Demonstrates the ability to handle conflict.
    • Demonstrates the ability to adjust to change, handle interruptions and function with changing circumstances.
    • Demonstrates the ability to work efficiently and independently.
    • Promote a team environment and maintain a cooperative and supportive atmosphere.
    • Continuously improves the quality of the services offered.g. Displays a positive attitude, limits criticism to constructive.


    9. Diversity and Inclusion.

    • Behaves respectfully and caringly toward all people.
    • Avoids potentially offensive language (including slang, jargon, jokes) or gestures and body language.
    • Identifies personal challenges in relating to persons from diverse environments and works to address these challenges.
    • Actively engages in and supports efforts to develop an atmosphere of mutual respect.
    • Respectfully, privately and professionally challenges comments that demean others.

    10. Technical/Computer Skills.

    • For testing area fills the role of the CAP
    • General Supervisor.
    • Maintains working knowledge of technical principles, instrumentation, processes, and technology.
    • If performing testing maintain same competency as MT/MLT; Ability to assist technical staff as needed.
    • Knowledge of appropriate computer programs for technical and administrative needs.



    1. Bachelor?s degree in science (preferably medical technology or a related field), OR a Bachelor?s degree in medical technology with three to five years bench work experience in a similar laboratory.
    2. Certification by ASCP or equivalent (in technical areas that include patient testing/resulting/reporting).
    3. Non-testing areas, Bachelor?s degree in business, marketing, or medical technology acceptable.
    4. Supervisory skills required to plan, assign, direct, and evaluate the work of subordinate staff.
    5. Effective interpersonal skills required in interactions with department staff, other NCH personnel, other agencies and institutions, and the public.
    6. Master?s degree preferred.



    • Ability to stand for more than 1 hour at a time, sit for more than 1 hour at a time.
    • Good visual and auditory acuity.
    • Full use of hands and arms.
    • Ability to speak clearly.
    • Ability to lift up to 30 pounds occasionally.


    The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.


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