Nationwide Children's Hospital

  • Welcome Center Financial Coordinator

    Posted Date 1 month ago(1 month ago)
    Requisition ID
  • Overview

    The Financial Coordinator prepares and communicates financial quotes for international patients seeking services at NCH and interacts directly with families, embassies and other referral sources.  The coordinator monitors billing and collections and regularly prepares financial reports about the NCH International program.  This person collaborates directly with service lines and Payor Relations in preparation of thorough, timely financial quotes.  Also, the coordinator will oversee out of area domestic referrals ensuring eligibility of benefits and prior authorizations are addressed prior to patients arriving to NCH.



    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.




    1.         Provide an accurate, and quick financial quote to self-pay patients, and Embassies in Washington, DC who are referring patients to NCH, or seeking care at NCH.

    2.         Request Letters of Guarantee, and create a mechanism to monitor Letters of Guarantee internally within the Welcome Center in order to request a LOG when approaching expiration.

    3.         Monitor self-pay payments both before, and after patient arrival via wire transfer, update families on remaining balance, and paid balance. Give a full financial perspective to families, and staff regarding current status of a patient.

    4.         Monitor designated bank account for Embassy, and TPA wire transfers, update ledgers daily/weekly/monthly to reflect AR for stakeholders directly involved with International Patient Services.

    5.         Maintain a threshold for outstanding balances, create constant collection mechanism, along with routine correspondence with Embassy accountants.



    1.         Work with clinical coordinator/manager to bundle payments for patients as per the request of the Embassies accountants, refer to Welcome Center management for direction on current billing standards, and protocols.

    2.         Continue to update AR daily/weekly/monthly to reflect changes, or threshold, provide adequate reporting to all team members throughout meetings, and when requested.

    3.         Collect on outstanding accounts after consolidation of services, families may have already departed (90 day period), FC to communicate through (email, phone), in order to ensure successful collection.

    4.         Monitor, and update team on Fly Wire status, serves as a point of contact between NCH, and Fly Wire, troubleshoots any existing or potential problems.

    5.         Continue to update internal forms related to financial practices, and adhere to current, and future international healthcare practices in order to ensure a positive financial experience for patients.

    6.         Work directly with Domestic Patient Coordinator to create and implement systems to identify incoming out of area domestic patients who require prior authorization or verification of benefits prior to their arrival to NCH. 



    1.         Two to five years of academic and/or professional experience in healthcare data analysis.

    2.         Bachelor’s degree required.  Possible field of study in Hospital/Health Administration, Business Administration, Statistics, Health Information Management, Health Informatics, Accounting, Finance, Actuary Science or other related field required.

    3.         Analytical skills to assemble, evaluate and understand large and complex information sets and to identify current and future trends.

    4.         Familiarity with data management systems and spreadsheets, database and presentation experience are required.  Skilled in relational database management, reporting software tools (Business Objects, Crystal Reports, Qlikview, CRM), SQL programming and MS Excel are preferred.

    5.         Familiarity with hospital coding systems and medical terminology are required.

    6.         Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are required.

    7.         Experience creating dashboards using Qlik, Tableau, Power BI or similar software.

    8.         Proficiency with hospital coding systems (including ICD, CPT, MSDRG, APRDRG, CRG) as well as experience using medical terminology.

    9.         Strong customer service and ability to work effectively and professionally with external partners.

    10.       Bilingual or multilingual preferred.



    Minimum Physical Requirements


    Sitting - Infrequently                                                                           

    Talking on phone/in person - frequently                                                        

    Typing on a keyboard - frequently                                                      

    Standing/walking – frequently

    Physically Active - Frequently 


    The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification.  It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.   EOE M/F/Disability/Vet


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