Nationwide Children's Hospital

  • Patient Access Lead Rep- Patient Access

    Posted Date 1 week ago(8/11/2018 11:57 AM)
    Requisition ID
  • Overview

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.

    We are seeking a Patient Access Lead Representative:

    This position is responsible for ensuring that the workload in Patient Access is flowing through the system in a timely manner. This position coordinates the needs/requirements of the department with the staff and assigns workload to staff in an effort to assure patients are registered timely and information collected is complete and accurate. The Patient Access Lead acts as support to line staff in answering questions of immediacy.

    LOCATION:  Admitting Department - 700 Children's Drive, Columbus, OH 43205

    HOURS:  generally Monday through Friday, 7:30am - 4:00pm, with flexibility.


    1. Monitors the workload of Patient Access Representatives to ensure timely and accurate completion of tasks.
    2. Assigns workload to staff for the following areas:
      1. To assure patients are registered timely and information collected is complete and accurate. 
      2. To assure patient records are filed timely and easily accessed.
      3. To assure patients are scheduled appropriately for all appointments.
    3. Orients new Patient Access staff and monitors quality.
    4. Ensures Patient Access Representatives maintain competency in all aspects of registration, scheduling and patient records.
    5. Ensures Patient Access Representatives receive education on new technology and updates of the current systems.
    6. Performs the tasks and duties of Patient Access Representative when necessary, and has a working knowledge of all tasks associated with the department; acts as a staff resource in resolving difficult situations.
    7. Assists the Manager in maintaining schedules for staff.
    8. Ensures appropriate tools are available to staff to complete their jobs.
    9. Assists Manager in identifying areas for improvement opportunity.
    10. Works with peers in determining the best approach for workflow and special projects.
    11. Oversees and manages special projects as assigned.
    12. Performs quality monitoring and reports to Manager.
    13. Compiles productivity totals and reports to Manager.
    14. Shows respect for the authority of others, including supervisors, managers, physicians and practitioners.
    15. Displays role model qualities in teamwork, cooperation, and communication.
    16. Displays a positive attitude and discusses decisions or policies in a positive, problem-solving way.
    17. Performs all other related duties as assigned by supervisor.



    What are we looking for?

    • High School graduate.  Some college coursework preferred.
    • Two years experience in scheduling, billing, registration, and customer service required.
    • Demonstrates ability to effectively interact with peers in problem solving.
    • Demonstrates traits of teamwork, cooperation, accountability, and a positive enthusiastic role model.
    • Excellent communication and customer service skills.
    • Working knowledge of mainframe registration and scheduling computer systems.
    • Detailed understanding of a managed care environment and the impact on the hospital’s bottom line.
    • Strong professional demeanor with an inherent quality to rapidly establish credibility and rapport with staff and customers.
    • Desires opportunity for learning process improvement strategies, project management, people management, and overall management skills.  Willing to be mentored; accepting both positive reinforcement and constructive criticism.

    Minimum Physical Requirements

    Talking on the phone/in person                                  Constantly (67-100%)

    Sitting                                                                          Constantly (34-66%)

    Typing on a keyboard                                                  Frequently (34-66%)

    Standing/walking                                                         Occasionally (0-33%)

    Independently able to lift up to 20 lbs.                         Occasionally (0-33%)


    EOE M/F/Disability/Vet


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