A Gift Shop Sales Associate I must be highly motivated to deliver excellent service and increase sales. Associate will provide services for patients, families, visitors, and hospital staff. The Associate is responsible for resolving any problems that arise with customers, physical plant or equipment or seek an appropriate resolution. The Associate must maintain a clean, safe environment for staff and visitors alike. Associate's responsibilities include greeting every customer, determining each individual?s specific need and fulfilling those needs in a friendly, efficient manner. The associate will answer phone calls, resolve questions, give directions, and offer appropriate suggestions. The associate is responsible for cash handling procedures. The Associate must make priority setting decisions, balancing customer service issues with daily maintenance tasks.
1. Demonstrate decision making and priority setting skills
2. Operate independently without supervision
3. Assist customers and resolve issues quickly
4. Suggest and describe items to in store as well as call in customers
5. Wrap or bag purchases carefully
6. Answer telephone in a friendly, timely manner and take messages accurately
7. Perform any stock replenishment duties as assigned
8. Maintain merchandise presentation
9. Maintain storage presentation
10. Operate cash register accurately and efficiently
KNOWLEDGE , SKILLS AND ABILITIES REQUIRED1. Ability to work independently and solve problems 2. Excellent math skills3. Strong physical stamina4. Experience operating a cash register or computer is desired5. Effective communication skills.6. Demonstrated Customer Service skills7. High school diploma or equivalent level of education and experience MINIMUM PHYSICAL REQUIREMENTSStanding/walking Constantly (67 - 100%)Operating cash register Constantly (67 - 100%)Talking in person/on phone Constantly (67 - 100%)Stooping/bending Occasionally (0 - 33%)Pushing/pulling Occasionally (0 - 33%)Lifting/carrying up to 30 pounds Occasionally (0 - 33%) The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.