Nationwide Children's Hospital

  • Social Work Team Supervisor - Partners for Kids Care Coordination

    Posted Date 4 months ago(6/6/2018 12:31 PM)
    Requisition ID
    Allied Health
  • Overview

    Full time position

    Benefits elgible

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.


    The Care Coordination  Social Work Team Lead, LISW-S performs the Care Coordinator MSW role in an exemplary fashion.  Additionally, the social work team lead supervises the activities of care coordinators (MSW), medical social workers (BSW) and  quality outreach care coordinator (QOC) role through case review, care plan creation and evaluation, performance feedback and professional development.   This role works closely with the Program Manager to ensure all aspects of the care coordination program deliver quality care and staff functions to the fullest extent of their licensure. 


    1. Performs all functions of the MSW Care Coordinator in an exemplary fashion through management of their own caseload.

    2. Provides supervision, training, ongoing education and leadership to BSW and QOC roles to develop professional skills and maintain consistent performance

      1. Orients new staff

      2. Designs and implements Ongoing education including case reviews

      3. Provides performance feedback, corrective action and evaluation

      4. Serves as a role model, preceptor and Mentor

      5. Assess Clinical Competency

      6. Assists with clinical decision making, problem solving and resource allocation

      7. Provides supervision hours to those seeking LISW

      8. Provides reward and recognition

    3. Assist in activities to evaluate program processes and implement process/performance improvement initiatives.

      1. Analyzes data to justify and correct variances.

      2. Generates reports to monitor effectiveness and compliance

      3. Conducts audits of documentation and practices

      4. Develops guidelines and protocols

    4. Provides assistance to and  coverage for the Program Manager as needed

    5. Supports department activities to ensure that they  meet regulatory standards related to

      1. NCQA standards

      2. NCH safety and quality programs

      3. Managed Care Plan delegated Responsibilities

      4. Ohio Department of Health and Medicaid

      5. Joint Commission

      6. Department and hospital policy and procedures

      7. Ohio Counselor, Social Worker and Marriage and Family Therapist Board

    6. Assists with coordinating research, patient safety, quality improvement activities and special projects.

    7. Develops workflows within teams to support interdisciplinary collaboration

    8. Demonstrates accountability for professional growth by reading current literature, participating in professional organizations, and attending hospital and community education.

    9. Assists with maintaining departmental staffing needs in accordance to budget and established ratios.

      1. Monitors time and attendance

      2. Schedules staff

      3. Ensures staff participation in hospital and department initiatives


    1. MSW, LISW-S required

    2. Case management Certification preferred

    3. Three years’ experience in pediatric clinical care or case management

    4. Supervisory skills required to plan, assign, and evaluate the work of subordinate staff.  Analytical skills required to oversee and organize the work of others, and to develop and administer sound policies, procedures, and multidisciplinary practices.
    5. High level of initiative, self-direction, and accountability for actions required.
    6. Exceptional customer service, communication, negotiation, and interpersonal relationship skills required for interaction with contacts. 
    7. Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent required.
    8. Strong organizational skills required to evaluate existing policies/procedures/standards, and to develop and implement enhancements and/or new systems.




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