Shift will be M-TH, 10:30 am to 9:30 pm.
IS Clinical Support Analyst is responsible for providing technical support to the NCH users. They will also support the IS clinical related questions, and have a higher access and knowledge into our clinical systems and other tools which will allow them to provide support to our end users without having to route the issue to another area within IS. Deliver onsite, proactive support with all our technical clinical systems. Provided an advanced level of customer service to our internal and external users. Mentor and model positive examples of NCH customer service and technical methodologies to more junior Support Analysts.
KNOWLEDGE , SKILLS AND ABILITIES REQUIRED
MINIMUM PHYSICAL REQUIREMENTS
Typing on computer Frequently (34-66%) Using phone Frequently (34-66%) Sitting Frequently (34-66%) Standing Occasionally (0-33%) Lifting Occasionally (0-33%) Walking Frequently (34-66%)The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.