Nationwide Children's Hospital

  • Clinic Scheduling Coordinator

    Posted Date 2 weeks ago(5/9/2018 8:36 AM)
    Requisition ID
    2018-11655
    Category
    Administrative/Clerical
  • Overview

    The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

    Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

    Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

    Nationwide Children’s Hospital. A Place to Be Proud.

     

    The Scheduling Coordinator is responsible for managing patient scheduling activities in Urology.  This involves coordinating the specialty clinic scheduling, physician and resident requests for patient scheduling, answering the clinic scheduling phone line, partnering with central scheduling, and scheduling for the Urology Procedure Room.

    Responsibilities

    1.      Schedules

    1. Responsible for specialty clinic scheduling
    2. Understands different activity types and resources, i.e. procedure, new outpatient appointment, follow-up,, etc.
    3. Schedules patients as directed by physicians and nurse practitioners
    4. Notifies Service Line Administrator of conflicts with schedule
    5. Reschedules patients when clinic is cancelled
    6. Maintains statistics regarding unfilled schedules and no show rates
    7. Coordinates physician and nurse practitioner schedules in Qgenda
    8. Partners with Central Scheduling to address patient scheduling questions / concerns
    9. Schedules for the Urology Procedure room

     

    2.      Pre-registration

    1. Contacts  or coordinates calls to all patients a week in advance to collect registration information, when needed
    2. At the time of contact for pre-registration confirms that the patient will keep the scheduled time

     

    3.      Patient Reminders

    1. Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls.
    2. Send itineraries / Helping Hands to patients for the Procedure Room

     

    4.      Other duties’ as assigned.

    Qualifications

    REPORTING RELATIONSHIPS

    Reports to:       Admin Lead           

     

     

    KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

    1.         High School graduate or equivalent.  Knowledgeable in PC Operation

    2.         Two years previous medical secretary experience preferred

    3.         Must be able to manage daily deadlines.

    4.         Excellent customer service skills to interact with the public internal and external.

     

     MINIMUM PHYSICAL REQUIREMENTS

     

    Percent of time spent on:

    40%     Typing on computer

    40%     Answering telephones

    16%     Paperwork

    02%     Xeroxing

    02%     Filing

     

    Minimum physical requirements:

    Sitting                                                              Constantly (67-100%)

    Talking on telephone                           Constantly (67-100%)

    Typing on keyboard                             Constantly (67-100%)

    Standing/walking/reaching/bending  Occasionally (0-33%)

     

     

    Pressure in this position will vary depending on the workload.  The workload will be heavy but manageable most of the time.

                                                                           

    The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification.  It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

     

     

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